Managed Services
TCSF's initial involvement on new outsourcing governance engagements typically begins with a contract assessment/gap analysis. During this phase we study the outsourcing agreement and any changes to it. We identify such things as the global rules, the billing rules, client account structures, pricing structures, the state of inventory and service based data, implementation and security requirements. We also compare the requirements of the new contract against the features and functions of our off-the-shelf solutions. The analysis ultimately leads to an estimate for the cost to customize our solutions, to meet the specific requirements of the new engagement.
Once TCSF has completed whatever customizations are necessary, and integrated to the appropriate raw data feeds, it then either hands over the finished product to an internal group or, with greater frequency, enters into a managed services agreement, to support and operate the system long term. Depending on the size of the outsourcing agreement, and the complexity of the contract, TCSF also offers the option of entering into a managed service agreement, from the start of a new project. In that case, we bundle our license fees, services and operations support into a single monthly fee.
If you are interested in discussing our managed services in more detail please call or send us an email to request a call back.
