What We Do

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TCSF provides turnkey, software solutions -- and managed services -- designed for the good governance of outsourcing contracts and relationships. Our solutions are utilized by both consumers and vendors of outsourcing services, operating within multi-client and multi-vendor contexts.

TCSF provides turnkey, software solutions -- and managed services -- designed for the good governance of outsourcing contracts and relationships.

The demand for better governance of outsourcing contracts is about to explode, exponentially, and Triton Objects is positioned to handle a rigorous set of new requirements that will result from it. Triton Objects is an Internet based ERP, designed for the Extended Enterprise, battle tested in production, since 2003, on some of the largest and most complex outsourcing engagements in the world. It is deployed on outsourcing contracts where the buy-side outsourcing consumers were early adopters of the ITIL services life cycle and their software demands, put on the contract, could not be satisfied by legacy ERP systems.

The core of ITIL, Service Strategy, is synonymous with IT Governance defined as 'A discipline for providing shareholders with transparency and operational insight into the economic value of IT assets and IT Services, in order to establish an empirical or factual basis for making good strategic decisions.' ITIL is one of the most sought after IT certifications today and the most widely adopted framework of its type in the world. The explosive demand for ITIL certification helps explains why IT governance is in such demand.

ITIL Service Strategy is composed of 5 main processes -- automated by Triton Objects -- strategy and business relationship management, service portfolio management, demand management and financial management. They are the processes driving the new set of requirements outsourcing vendors will soon need to address, if they are not already, to satisfy their increasingly ITIL savvy clientele. For example, they will be asked to support pro-forma billing life cycles, producing invoices long before they are due, so clients can fully review them for errors. They will be required to provide extremely detailed invoices, so clients can analyze the cost components of their consumed services. They will be expected to include client cost allocation hierarchies, within service invoices, so their clients can implement charge-back systems, to control demand, and perform ROI analysis. They will be expected to manage thousands of changes to those hierarchies, on a monthly basis, so outsourcing vendors can truly become fully integrated members of the extended enterprise. And these are just a few of the requirements thrown up by the financial and demand management processes.

The good news for outsourcing vendors and consumers is Triton Objects already handles these new requirements and can be implemented rapidly without being disruptive to existing methods and systems. Rather than seeking to replace current systems Triton addresses the new demands for detail, automation, hierarchy integration, etc. while easily integrating to existing operations and systems, like SAP. In fact, not only is the impact on current operations very minimal, Triton vastly improves current operations, helping to eliminate revenue leakage or overcharging problems, part of an invoice error rate KPMG reports is as high as 9%, on average. For example Triton can; eliminate the manual update of inventory feeds, through integration with discovery tools; eliminate hours of manual entry and calculation of service invoices; eliminate hours of producing pre-canned financial reports; automatically update corporate ledgers such as SAP; automate pricing updates; automatically allocate direct and indirect, or shared costs, across client accounts for charge-backs; produce more accurate and detailed charges, which results in far less costly interaction with clients over billing issues and produces far quicker payment of service invoices

To date, outsourcing vendors have managed to side step the new demands for governance automation and the service economics of ITIL. If they are addressed, it is being done in a reactive, case by case fashion. Before too long that strategy will no longer be acceptable to outsourcing consumers and they will start shopping around for vendors who offer them, or they will implement the systems themselves and demand that vendors comply. Now, is the right time to prepare for a fast encroaching future and given that Triton Objects pays for itself, many times over, by eliminating invoice errors, the decision ought to be easy. It may simply be a matter of good governance.

If you are interested in discussing our solutions and managed services in more detail or would like an online demonstration please call or send us an email to request more information.

 

Managed Services

firefox TCSF's initial involvement on new outsourcing governance engagements typically begins with a contract assessment/gap analysis. During this phase we study the outsourcing agreement and any changes to it. We identify such things as the global rules, the billing rules, client account structures, pricing structures, the state of inventory and service based data, implementation and security requirements. We also compare the requirements of the new contract against the features and functions of our off-the-shelf solutions.

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Who We Are

firefox We called ourselves "The Client Server Factory," when we opened the doors in 1992, because all the good names such as "Microsoft" and "The Rolling Stones" were taken. Latin lesson: "Factory" derives from "factor," meaning "to make" or "to do." As we basically "make" enterprise software solutions, that "do" the things our clients need them to, the name fits.

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